Refund Policy
At Arty Decoupage, we want you to be fully satisfied with your purchase. If for any reason you are not happy, you may request a return or refund under the conditions below.
1. Right of Withdrawal (EU Customers)
In accordance with European consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.
To exercise this right, you must notify us within this period by email at: artydecoup@gmail.com
You then have an additional 14 days to return the item(s).
2. Conditions for Returns
To be eligible for a return:
-
Items must be unused, unopened, and in original packaging
-
Products must be in resalable condition
-
Proof of purchase (order confirmation or receipt) is required
We reserve the right to refuse returns that do not meet these conditions.
3. Non-Returnable Items
The following items cannot be returned:
-
Opened or used products
-
Custom-made or personalized items
4. Return Process
To initiate a return:
-
Contact us at artdecoup@gmail.com with your order number
-
Wait for confirmation and return instructions
-
Ship the item(s) to the provided return address
Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
5. Refunds
Once your return is received and inspected:
-
You will be notified of approval or rejection
-
If approved, your refund will be processed within 14 days
-
Refunds will be issued to the original payment method
6. Damaged or Incorrect Items
If you receive a damaged or incorrect product:
-
Contact us within 48 hours of delivery
-
Provide photos of the issue
We will offer a replacement or full refund, including shipping costs where applicable.
7. Late or Missing Refunds
If you haven’t received your refund:
-
Check your bank account again
-
Contact your payment provider
-
If the issue persists, contact us at artydecoup@gmail.com
8. Contact Information
For any questions regarding returns and refunds, please contact us at:
artydecoup@gmail.com