Question 1

Can I modify or cancel my order?

Accepted Answer

If your order has not yet been shipped, you can request a modification or cancellation by contacting us as soon as possible.

Question 2

Where do you ship?

Accepted Answer

We ship to France, across the European Union, and selected international destinations.

Question 3

How long does delivery take?

Accepted Answer

France: 2–5 business days
EU: 3–10 business days

Question 4

Can I return my order?

Accepted Answer

Yes, you have 14 days after receiving your order to request a return, in accordance with EU law. For more information please visit our Refund Policy page.

Question 5

What if my item arrives damaged?

Accepted Answer

Please contact us within 48 hours with photos of the damaged product. We will arrange a replacement or refund. For more information please visit our Shipping Policy page.

Question 6

What if I entered the wrong shipping address?

Accepted Answer

Contact us immediately. If the order has not yet been shipped, we will update it. Otherwise, additional fees may apply.

Arty Decoupage

FAQ

Frequently asked questions