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FAQ
Frequently asked questions
If your order has not yet been shipped, you can request a modification or cancellation by contacting us as soon as possible.
We ship to France, across the European Union, and selected international destinations.
• France: 2–5 business days
• EU: 3–10 business days
Yes, you have 14 days after receiving your order to request a return, in accordance with EU law. For more information please visit our Refund Policy page.
Please contact us within 48 hours with photos of the damaged product. We will arrange a replacement or refund. For more information please visit our Shipping Policy page.
Contact us immediately. If the order has not yet been shipped, we will update it. Otherwise, additional fees may apply.
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